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Forum Discussion

Anonymous's avatar
Anonymous
5 years ago

my files disappeared.

I installed the dropbox on my MAC and it automatically uploaded some files. However when I entered the dropbox, it is not there. it is an important file and I cannot miss it. Can someone help me? ...
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sramondelli21's avatar
sramondelli21
Explorer | Level 4
3 years ago

I am paying $11.99/month and notjhing is in my files.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

I understand, sramondelli21, but in order for us to investigate and resolve this for you, can you reply to my questions, please?

  • sramondelli21's avatar
    sramondelli21
    Explorer | Level 4
    3 years ago
    I’m sorry. I replied to another message. I found my files in another email I no longer use. I’m sorry for the confusion . Can I transfer them to the account and email I currently use or does it matter
    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      No worries, sramondelli21, I'm glad you were able to locate your files eventually!

       

      If you want, you can definitely download them from the other account and upload them to the one you're currently using.

       

      I hope this helps!

      • sramondelli21's avatar
        sramondelli21
        Explorer | Level 4
        3 years ago

        Thank you. I'm not very techy. I'll have my son take a look.

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