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anonymous's avatar
anonymous
5 years ago

my files disappeared.

I installed the dropbox on my MAC and it automatically uploaded some files. However when I entered the dropbox, it is not there. it is an important file and I cannot miss it. Can someone help me? ...
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leighketchum's avatar
leighketchum
New member | Level 2
3 years ago

I have no idea why - I'm so confused as to how this could have happened. But all of my files - thousands of files; years of work have all vanished. Is there anyone in tech support that can look into this for me?

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey leighketchum, sorry to hear about that.

 

If you've made sure you're logged in to the correct Dropbox account, can you check your deleted files page and your events page, to see if you can find any sign of the files?

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