Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

anonymous's avatar
anonymous
5 years ago

my files disappeared.

I installed the dropbox on my MAC and it automatically uploaded some files. However when I entered the dropbox, it is not there. it is an important file and I cannot miss it. Can someone help me? ...
Computer Backup
Delete
desktop
restore
sync
Ann M's avatar
Ann M
New member | Level 2
3 years ago

All my pictures are gone even though I am billed monthly. Where are they? Chatbot is no help

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    3 years ago
    Ann M wrote:

    All my pictures are gone even though I am billed monthly. Where are they?

    Have you checked the Events page?

     

    Failing that, you'll need to provide more information before we'll know how best to help you. Were the files in your account online? When did you last see them there, and when did you last use your account? Check your Plan page and let us know what plan it shows you on.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!