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CoveUS's avatar
CoveUS
Explorer | Level 4
5 years ago
Solved

My images don't load on mobile

My images don't load on mobile when I visit my website that uses dropbox direct photo links. The desktop site works fine.
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  • Emma's avatar
    Emma
    5 years ago

    Hi all, 

     

    As you may have seen, this issue is now resolved and a fix was rolled out earlier this week 🎉

    Let us know if you have any questions.

     

    Emma

jcp543's avatar
jcp543
Helpful | Level 5
5 years ago

I'm having the same issue. On my iPhone and iPad, image links with the raw=1 extension won't load anymore in the Safari or Chrome browser. On my Desktop Mac, Chrome and Firefox load the images just fine but not Safari. This issue just started today.

  • CoveUS's avatar
    CoveUS
    Explorer | Level 4
    5 years ago

    Chrome, Firefox, Safari, and DuckDuckGo, all do not load the images on mobile. I cleared the cache and browsing history of Chrome still the problem continues.

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      5 years ago
      Hey CoveUS and jcp543, does this happen with specific photo types, like .jpeg?

      If you get any error messages, a screenshot would be super helpful. 
      • jcp543's avatar
        jcp543
        Helpful | Level 5
        5 years ago
        The image files are all .jpg and I’m not getting any error messages. The images are simply not loading. Only the alt text is showing up. You can check for yourself by visiting my my homepage and scrolling all the way down.
         
         
  • jcp543's avatar
    jcp543
    Helpful | Level 5
    5 years ago

    Yes unfortunately deleting the history and clearing the cache doesn’t make a difference. I’ve tried most of the obvious things I can think of. This is really strange.

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