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CoveUS's avatar
CoveUS
Explorer | Level 4
5 years ago
Solved

My images don't load on mobile

My images don't load on mobile when I visit my website that uses dropbox direct photo links. The desktop site works fine.
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  • Emma's avatar
    Emma
    5 years ago

    Hi all, 

     

    As you may have seen, this issue is now resolved and a fix was rolled out earlier this week 🎉

    Let us know if you have any questions.

     

    Emma

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Hi Black Fly, thanks for providing these details!

What error are you getting when previewing it in Safari?

Does the link work in any other browser aside from Edge?

You can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely to see if this helps.

Keep me updated with any progress!
Black Fly's avatar
Black Fly
Explorer | Level 3
5 years ago
Thank you jay for responding.
There is just an empty white space where normally the photo should appear.
No message.
I have tried in incognito mode and no difference there. The problem appears only when using safari and only started from March 1st. Before everything was fine.

Best regards
Erik
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Do you use the DuckDuckGo extension? If so, could you try these steps that other users have noticed to see if this helps?
    • Black Fly's avatar
      Black Fly
      Explorer | Level 3
      5 years ago
      Never heard of Duckduckgo...
      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        5 years ago
        Could you try disabling any extensions you have running in Safari?

        Do other browsers aside from Edge work? What device are you using Safari on, and what OS?

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