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CoveUS's avatar
CoveUS
Explorer | Level 4
5 years ago
Solved

My images don't load on mobile

My images don't load on mobile when I visit my website that uses dropbox direct photo links. The desktop site works fine.
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  • Emma's avatar
    Emma
    5 years ago

    Hi all, 

     

    As you may have seen, this issue is now resolved and a fix was rolled out earlier this week 🎉

    Let us know if you have any questions.

     

    Emma

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Do you use the DuckDuckGo extension? If so, could you try these steps that other users have noticed to see if this helps?
Black Fly's avatar
Black Fly
Explorer | Level 3
5 years ago
Never heard of Duckduckgo...
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Could you try disabling any extensions you have running in Safari?

    Do other browsers aside from Edge work? What device are you using Safari on, and what OS?
    • Black Fly's avatar
      Black Fly
      Explorer | Level 3
      5 years ago
      Hi Jay,
      I haven't installed any extensions. All other people on the forum that use Dropbox for image sharing have the same problem when using Safari, whether it is on iPhone or iMac or other.
      Google chrome, internet explorer, firefox all have no issues according to the other users.
      I am running iOs 14.4 on my iPhone.

      Best regards
      Erik
      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        5 years ago
        Would it be possible to contact you at the email associated with your forum profile, Black Fly, to look into this further?

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