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My images don't load on mobile
My images don't load on mobile when I visit my website that uses dropbox direct photo links. The desktop site works fine.
Hi all,
As you may have seen, this issue is now resolved and a fix was rolled out earlier this week 🎉
Let us know if you have any questions.
Emma
there should be an explanation why the Dropbox protocol ?raw=1 is not working in Safari. I don't see that anything changed in Safari. I reckon Dropbox is within rights to change their file syntax , sharing protocol.. but without a warning? and their documentation re. raw files has not been updated to warn : does not work in Safari. strange stuff..
now, i understand this terrible turn of events can be used to say , 'hey DB is not a web hosting company ; this was always a hack' ...
but still, no warning, means suddenly hundreds, or thousands of web pages suddenly failing.
WTF?????
Since DropBox doesn't seem to be interested in helping us, I am desparately trying to fix their **bleep**-up on my own websites, by altering URL's through .htaccess
I have tried the following, but it doesn't do the trick - any .htaccess experts listening in here that might help?
# Example, change url from
# https://www.dropbox.com/s/7rwuclcfrdwdvjq/M51_LRGB_b2x2_crop.jpg?raw=1
# to
# https://dl.dropboxusercontent.com/s/7rwuclcfrdwdvjq/M51_LRGB_b2x2_crop.jpg?raw=1
RewriteEngine On
RewriteCond %{HTTP_HOST} (w*)dropbox\.com$ [NC]
RewriteRule ^ https://dl.dropboxusercontent.com%{REQUEST_URI} [L,R=301]
Did you guys have found a solution?? trying desperately to solved the problem.
And yes this is definitively a dropbox problem.
Appreciate your help.Kev93 unfortunately I don’t believe there is a user end solution for this unless Dropbox decides that’s it’s a big enough priority to fix, and who knows how long that could take. I put my support ticket in last Monday, but nothing yet. If I hear anything I’ll post on here, but I assume it will be a global fix for everybody.
I researched alternative solutions and ended up moving all of my hosted Dropbox files over to a CDN and redirected all of my links there. It was a real pain and a couple days of work but it’s done now and works perfectly. If anyone is curious, I did a lot of research and found BunnyCDN (my referal link) to be very affordable (as low as $1 per month), reliable, and easy to set up. There’s also a 14 day free trail. And since their URLs paths use file names and not random strings like in Dropbox I was able to create a Shorcut to copy the old raw=1 links using some Regex and parse out the file names for the new links which saved tons of time.
I've been in discussions with Dropbox Reps and unfortunately the truth is ugly - They are NOT interested in resolving this issue whatsoever. Twice I've been told that "They don't offer support for 3rd party apps" which apparently applies to ENTIRE operating systems. They're blaming Apple for this issue, which may be legitimate mind you, but are happy to patiently wait for us to do their job for them by taking our complaints to Apple directly and leaving them out of it.
Do that if you wish, or switch services - either way it seems like Dropbox will not be of any help to us in this issue.
