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zoungson's avatar
zoungson
Explorer | Level 4
8 years ago
Solved

My space is still occupied even though I've deleted files?

Hello!  After I deleted some files to free my dopbox space, even though the files a deleted the space is still occupied. Can someone help me with this?
Delete
restore
Space and storage
  • Lusil's avatar
    Lusil
    8 years ago
     
    As a first step, could you please check how much space you have available and how much is being used up by regular/shared content by navigating to your Plan tab? 
     
    Please remember that if your account is over your storage quota, then file syncing will stop. Files won’t be removed, and syncing will resume when you bring your account under your quota again.
     
    For this reason, in order to bring your account under the storage limit, I’d kindly recommend removing unwanted regular/shared content from your account or increasing your quota by earning space. 
     
    Let me know how it goes!
zoungson's avatar
zoungson
Explorer | Level 4
8 years ago

Hello Lucil,

Thank you very much,

your suggestions have been very useful, I guess the problem was due to the fact that my account was be over my storage quota.

Bye

 

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
8 years ago
I’m glad we were able to get to the bottom of this, zoungson. :relieved:
 
If you have any other questions, just give us a shout. In the meantime, have a wonderful day ahead!

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