Forum Discussion

hoangtm's avatar
hoangtm
Explorer | Level 4
3 years ago

My Version history doesn't show any updates.

I have problem with my file and lost data Exp : Note_acc.xlsx file , i'm sure edited 8 July, 2023 but when i open file but show data changed I don't restore any version. Modified : 24 Aug, 2021...
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hoangtm's avatar
hoangtm
Explorer | Level 4
3 years ago

Здравко,

I do not restore any versions Because I needed to check the file content

I realized the file was not archived, luckily I had a backup copy.

sarasvanberg's avatar
sarasvanberg
Explorer | Level 4
3 years ago

I have lost weeks of work, it seams like dropbox is not syncing due to space limitations but I havent been notified and when saving nothing looks strange. In this perticular case I have a huge document that I have been working on for weeks. But looking at the history it seams like it hasnt been updated since oktober the 3, which is totaly wrong. Is there anyway to fix this?? I am totally devastated as this is for a school work.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    3 years ago

    Hi sarasvanberg 

     

    Dropbox will stop syncing when you are over space and will show an error on the software on your machine and also email you (if you have it set up). 

     

    The good thing is if you bring the account under quota the files SHOULD reupload to Dropbox that have been missed as long as they are in your Dropbox folder still. If they are not then no, Dropbox cannot recover I'm afraid as they've never had a copy of your file - it doesn't even know it exists. 

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