Forum Discussion

hoangtm's avatar
hoangtm
Explorer | Level 4
3 years ago

My Version history doesn't show any updates.

I have problem with my file and lost data Exp : Note_acc.xlsx file , i'm sure edited 8 July, 2023 but when i open file but show data changed I don't restore any version. Modified : 24 Aug, 2021...
edit
restore
hoangtm's avatar
hoangtm
Explorer | Level 4
3 years ago

Hi Mark,

I searched all folder, only 1 file

I just wonder why the current version and history version are contradictory

Здравко's avatar
Здравко
Legendary | Level 20
3 years ago

hoangtm, another way such thing to happen is when your current version is not the last one, but rather some previous. Have you restored (at some point) that file version on or after 8 July, 2023? 🧐

  • hoangtm's avatar
    hoangtm
    Explorer | Level 4
    3 years ago

    Здравко,

    I do not restore any versions Because I needed to check the file content

    I realized the file was not archived, luckily I had a backup copy.

    • sarasvanberg's avatar
      sarasvanberg
      Explorer | Level 4
      3 years ago

      I have lost weeks of work, it seams like dropbox is not syncing due to space limitations but I havent been notified and when saving nothing looks strange. In this perticular case I have a huge document that I have been working on for weeks. But looking at the history it seams like it hasnt been updated since oktober the 3, which is totaly wrong. Is there anyway to fix this?? I am totally devastated as this is for a school work.

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        3 years ago

        Hi sarasvanberg 

         

        Dropbox will stop syncing when you are over space and will show an error on the software on your machine and also email you (if you have it set up). 

         

        The good thing is if you bring the account under quota the files SHOULD reupload to Dropbox that have been missed as long as they are in your Dropbox folder still. If they are not then no, Dropbox cannot recover I'm afraid as they've never had a copy of your file - it doesn't even know it exists. 

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi hoangtm, sorry to hear about that! 

       

      Did you use the desktop app, in order to change and edit the file? When was the last time you checked online for the file updates?

       

      Had that been the case, and if you were using the app, are you positive that it was syncing the changes online and that the app wasn't closed, or not syncing for some reason? 

       

      Let me know more!

      • hoangtm's avatar
        hoangtm
        Explorer | Level 4
        3 years ago

        Hi Megan

        I used the desktop application to edit files, and I changed to another computer.

        I'm thinking it has something to do with Windows Bitlocker, I use on OneDrive also have the same error.

        Maybe this is a note for users to be more careful when using Bitlocker.

        Currently, I cannot recover files and learn from experience when using data encryption.

         

        Thank you for everyone's feedback

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