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Naming conventions not working on camera uploads folder.
Hello
i am attempting to use multi file organize for my camera uploads folder. It is a large folder containing about 20,000 individual files. It is not synced to my local devices to save space. Or rather, on the local devices, the folder is marked offline only.
I am trying a very straightforward organize request, to organize by month YYYY-MM. I have tried about a dozen times from different browsers, both desktop and mobile. I get the message “creating folders” then “moving files”. Then it fails with a message “we weren’t able to organize your folder. Try again”. The folders in fact were not created. I’m attaching a screenshot.
i was able to turn on automation successfully, so new files are being sorted as they get uploaded. Therefore a folder 2023-02 was created. In addition I manually created 2021-12 and put a few files in there. But I cannot organize the vast majority that are already there. Thanks for any help.
16 Replies
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- Megan
Dropbox Community Moderator
Hi Gareth R.1, I hope you're doing well, thanks for posting!
Interesting behavior there, especially since you tried many browsers too. Give me some time, to check in with our Team about this, and I will get back to you, as soon as I have any new info.
Thank you!
- Walter
Hey Gareth R.1, sorry to jump in here, but could you clear your browser's cache and try again?
Also, have you tried another browser or an incognito window with no extensions or plugins running?
Hi there Walter
Yes I have tried multiple browsers. To verify again, I just cleared the cache from both Safari and Firefox (macOS 13.2) and disabled all extensions. Same result, see new screenshots below. Then I opened a new private browsing window in Firefox , same result, see below. Same behavior on ios broswers on both ipad and iphone (16.3). Thanks
- Hannah
Hey Gareth R.1, jumping in here as well.
Are you seeing this behavior only with the camera uploads folder?
How about with other folders in your account?
Hi Hannah
I tried it on one other folder and it was successful using date uploaded, but all the files were the same month uploaded. It failed when trying date created. I am always using date uploaded as the method when attempting to organize the Camera Uploads folder.
Thanks
- Nancy
Hey Gareth R.1, I hope it’s OK if I jump in, too.
The folder that you mention you tested this with, does it contain a large amount of files as well (about 20k), or a small number instead?
I’m wondering if the issue could be that your “Camera Uploads” folder contains a lot of files and the browser times out before the process is complete.
- Hi Nancy
No the one I tested it with had just a few hundred. Is there a limit ?
As far as timing out, I see the message “creating folders “ and then “moving files” before it fails…. But there are no changes, no folders were created, no files were moved. So it does not appear that it was partly completed and then stopped part way through.
Thanks - Walter
Thanks for the additional information there Gareth R.1
May we reach out via email to investigate a bit further internally at this point?
- Hannah
Thanks, Gareth!
We can only send an email to the address associated with your Community profile here. Is that okay?
