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Forum Discussion
New named Dropbox structure
I am a user of DropBox Business, on Windows 10.
Last week, I suddenly realized that the shortcuts to some of my Dropbox folders were broken.
A quick look learned me that the structure had changed.
While I used to access my folder through:
C:/User/{username}/Dropbox (COMPANY NAME)/, I can now find them at:
C:/User/{username}/{COMPANY NAME} Dropbox/MyFirstName LASTNAME/
Now, both structures seem to remain while the first one is now a hidden shortcut (although I can't seem to see where it links to).
So that I don't really know where my files actually are.
Is this change documented anywhere?
Thanks
After a couple of days, I realized this happened to all of this Dropbox Business users across the company, Mac and Windows, and that it messes up with backup strategies.
I didn't find anything about this new structure in DropBox's changelog.
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The latest update (October 2023) has reorganised our folders. Shared business folders have been moved into Personal folders, not by anyone in the organisation but by the update. We would like an option to revert to the old folder structure. The folders should never have been moved; it's not Dropbox's data and Dropbox have no rights to decide how it should be filed.
I logged into my work Dropbox account this morning and noticed all of my work folders were put into an overarching folder under my name under my company account. Now I'm being notified that the links to my work folders and projects are saying the folders and content don't exist, but I can still access them manually from my account. Can someone help explain what happened and what I can do to make those links work again? Why did this happen?
- Rich
Super User II
ckq_bally wrote:
I logged into my work Dropbox account this morning and noticed all of my work folders were put into an overarching folder under my name under my company account. ... Why did this happen?
Your Dropbox team received the file system update. Your team admin would have received notice that this was going to happen.
... links to my work folders and projects are saying the folders and content don't exist, but I can still access them manually from my account. Can someone help explain what happened and what I can do to make those links work again?When you link to a file or folder within an application, most applications use the full path to the linked file. If the linked files move or change paths, the links will break and the application will be unable to find the linked files. In such a case, you need to update the links in the files so they point to the new location.
My company has been having an issue with Dropbox for the last month.
My company has one large dropbox folder, within contains many other folders. There is one folder all employees have access to. It is called Employee Resources. About a month ago, our owner and myself (an admin) had new folders show up with our names on them. And then certain folders that normally live in our one large dropbox folder were moved into these folders. And we are unable to move them out. It says the folder is read-only. And we do not have the permission to move anything.
I reached out to Dropbox support and they were not remotely helpful. Has this happened to anyone? Does anyone have ANY insight?
- Hannah
Dropbox Community Moderator
Hey mpraymond511, it sounds like your Dropbox Business team is going through this change.
With this folder structure, you can move a shared folder from the member folder (folder with your name) to the team space (the space outside the member folder, that the whole team can access).
However, some requirements need to be met:
1. The user needs to have edit access to the folder they are trying to move. To check this:
a. Click Share to the right of the folder.
b. See Can edit to the right of the individual user or group.
2. The Manage access setting needs to be set to Folder members. To check this, follow the steps below:
a. Click Manage to the right of the folder.
b. Click Folder settings.
c. See Folder members from the dropdown next to Manage access.
3. The folder is owned by someone on the same team as the person who’s moving it into the team space.
I hope this helps!
I have not gotten a new email that this change is pending and hope it does not happen. However, in my Admin Console under Content I see a banner message:
"Review folder names and make any changes before Feb 2
After the Feb 2 update, members with access to a subfolder are shown its path to the top-level team folder. Create a report to review folder names and members’ access to them. We’ll email you when it’s in your Dropbox Business reports folder."There is no setting anywhere with a calendar Like there was previously to postpone it.
recently there was an update on dropbox, which auto created a personal folder. it has caused a lot of problem for me and my users.
Is there ways we could remove this feature? some of the file path have moved to the personal folder.
- Hannah
Hi there, ap support, thanks for taking the time to post to our Community.
I moved your post to a thread that has lots of info relevant to your inquiry.
Make sure to check it out and if you have any questions, please let us know.
Does anyone have any solution to this?
