Forum Discussion

sixtimesseven's avatar
sixtimesseven
Explorer | Level 3
2 years ago

No version history or rewind options on a folder

I have acidentally deleted a Folder and have now discovered that the rewind / history buttons do not seem to show up! I click on the three points next to the folder and I get "activity" and "folder a...
Dropbox Rewind
File access
restore
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for the update, sixtimesseven.

 

We have very limited visibility on account info through the public forum, I'm afraid.

 

Since you're on a Dropbox Business Advanced plan, though, I would definitely suggest reaching out to our support team.

 

They'll be able to perform the rewind for you, if need be.

 

Once you have your ticket number, please send it along to us as well.

 

Thanks.

sixtimesseven's avatar
sixtimesseven
Explorer | Level 3
2 years ago

Hi

Thank you! Ticket is: #23803019

Best

Andreas

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for that, Andreas! I found your ticket in our system and left an internal note on your behalf. Our team should get back to you as soon as possible.

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