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pasteve99's avatar
pasteve99
Explorer | Level 4
2 years ago

Old files still show up on the mobile app after I re-organized my files

I have completed a reorganization on my desktop DROPBOX folder (located under the C drive, users, my name, Dropbox). I just finished downloading all of the files. They are available on the web and sh...
Delete
Mobile
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Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
pasteve99 wrote:

How can I delete these old backups and where are the files?

You can manage your backups from the Backups page.

pasteve99's avatar
pasteve99
Explorer | Level 4
2 years ago

Thank you Rich. When I go into Backups I see two folders: Dropbox and Files. I do not see all of the folders under FILES that are on my mobile Dropbox app. The dropbox folder looks fine. Should I delete the FILES folder? I assume this will not delete my  DROPBOX files? Thank you

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Would you mind sending us a screenshot of what you see in the backups page, pasteve99?

    • pasteve99's avatar
      pasteve99
      Explorer | Level 4
      2 years ago

       Thank you. See above

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Thanks, Steve!

         

        These look like external drives you have backed up to your Dropbox, however, I don't think they're related to the original issue.

         

        The issue is that the Dropbox mobile app is showing you files which, after your re-organization, are no longer in the account, right?

         

        Have you tried the suggestions I made on my first reply above?

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