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pasteve99's avatar
pasteve99
Explorer | Level 4
2 years ago

Old files still show up on the mobile app after I re-organized my files

I have completed a reorganization on my desktop DROPBOX folder (located under the C drive, users, my name, Dropbox). I just finished downloading all of the files. They are available on the web and sh...
Delete
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pasteve99's avatar
pasteve99
Explorer | Level 4
2 years ago

Thank you Rich. When I go into Backups I see two folders: Dropbox and Files. I do not see all of the folders under FILES that are on my mobile Dropbox app. The dropbox folder looks fine. Should I delete the FILES folder? I assume this will not delete my  DROPBOX files? Thank you

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Would you mind sending us a screenshot of what you see in the backups page, pasteve99?

  • pasteve99's avatar
    pasteve99
    Explorer | Level 4
    2 years ago

     Thank you. See above

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Thanks, Steve!

       

      These look like external drives you have backed up to your Dropbox, however, I don't think they're related to the original issue.

       

      The issue is that the Dropbox mobile app is showing you files which, after your re-organization, are no longer in the account, right?

       

      Have you tried the suggestions I made on my first reply above?

      • pasteve99's avatar
        pasteve99
        Explorer | Level 4
        2 years ago

        Yes they are external drives. Yes you are correct. I am seeing all files that were backed up previously from the external drive which I no longer want or need. I had to add storage to my account as it would not handle all the extra files. Yes, I did do your suggestion with clearing out the cache. I also logged out and back in but no luck. They are all still there.

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