One of my shared folders disappeared after sharing it with another user.

Hi DrStuart, thanks for bringing this to our attention.

Are you able to locate folder on this page?

What about on the events page?

This will help me to assist further!

Many thanks. It's a complete mystery. I did try logging off and on again and all those sort of things. Now when I look the folder is back again and looks good. So fingers crossed. Thank you for your interest but I think it's OK again.

@DrStuart The same thing has happened to me. A shared file went missing. I looked through my emails from Dropbox to see when the file was deleted, but I don't have any record of it. The folder is not in my deleted files.

Do you have any idea how you miraculously fixed the problem? 

Hi Erica F, I hope you don’t mind me jumping in. 

Have you also checked your Events page? If the file’s been deleted, you should be seeing the relevant event there. 

Do you also remember when was the last time you were able to access it approximately?

Hi @Nancy, 

The last time that dropbox notified me that my boss accessed the file was August 19, 2022. I do not show any events, nor is this showing in the deleted folder. I don't have any notifications from dropbox telling me that anything was deleted.

Hey Erica F, sorry to jump in here, but I just wanted to mention that your access may have been removed by your boss since they were the owner of the folder.

In that case, you'd need to ask them to re-invite you to the shared folder.

I also just shared a very large folder with a team member and it disappeared. It didn't show up in my deleted folders either.

Hey N8Lewis! Did the folder disappear only for you, or is the team member unable to access it on their end, as well? 

What do you see if you visit your Events page here?

This just happened to me, too. Oddly, I shared a folder with a ton of files inside it. The folder has disappeared completely from the web interface, BUT, it shows up in the "Shared - Dropbox" list. Oddly, even though I created the folder and it's mine and was not shared with anyone else before, it now shows "You haven't joined this folder yet" underneath the folder name.

If I click "Join" I get an error.

I waited 10 minutes and tried again. Boom, the folder is back!

It seems when you share large folders, Dropbox does something in the background and the folder temporarily disappears. If you wait long enough, it re-appears.