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knewtoit's avatar
knewtoit
New member | Level 2
9 months ago

One user can't open/edit shared Excel files via her desktop app.

Have a user that started having issues with opening shared Excel files 3 days ago. Goes to shared folder clicks to open file it pops up on screen but never allows access. Has a blue circle a if file ...
desktop
edit
Microsoft Office
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Welcome to our forum, knewtoit! 

Do you happen to have any screenshots of what she sees on her end exactly? It’d really to have a visual and check this further.

If she’s seeing the blue circle syncing icon next to the file, then it may still be syncing. Feel free to send over a screenshot of that, too.

Can you also clarify the OS version of her computer, as well as the syncing status and app version of the Dropbox app she’s running there?

Keep me posted for more updates.

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