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knewtoit's avatar
knewtoit
New member | Level 2
9 months ago

One user can't open/edit shared Excel files via her desktop app.

Have a user that started having issues with opening shared Excel files 3 days ago. Goes to shared folder clicks to open file it pops up on screen but never allows access. Has a blue circle a if file ...
desktop
edit
Microsoft Office
knewtoit's avatar
knewtoit
New member | Level 2
9 months ago

OS is Win 11 Pro 10.0.26100, Dropbox 219.4.4463, Sync status says Up To Date. Can't get a screen shot at the moment as it's still working after my end task in Task Manager earlier. When it fails again I will add it.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    No worries, knewtoit! You can post your screenshot here later.

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