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knewtoit's avatar
knewtoit
New member | Level 2
9 months ago

One user can't open/edit shared Excel files via her desktop app.

Have a user that started having issues with opening shared Excel files 3 days ago. Goes to shared folder clicks to open file it pops up on screen but never allows access. Has a blue circle a if file ...
desktop
edit
Microsoft Office
knewtoit's avatar
knewtoit
New member | Level 2
9 months ago

Worked most of day. Here's what's happening when she tries to open file. Actually displays dialog box wait for program to respond or close program.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    9 months ago

    Does it work if the file is downloaded and say opened from the Desktop instead of the Dropbox directory?

    • knewtoit's avatar
      knewtoit
      New member | Level 2
      9 months ago

      Saving to desktop works. I copied and pasted to desktop and when opened all was good. Closed desktop copy and went to Dropbox and opened from there and it fails.

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        9 months ago

        Hey knewtoit let me jump in here!

        Does this happen with all Excel files, or some of them? What about other Microsoft files like Word (if you have any that you can test it with)?

        Also, if you open your Dropbox folder and check the file there, what icon do you see on it? I'm asking, in order for us to check if the file is syncing as available offline, or online-only.

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