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fernandaverruck's avatar
fernandaverruck
Explorer | Level 3
3 years ago

Open the same files in 2 devices and locations at the same time

Hello!   When I have an account opened in one device, I can't access the same account on another device in a different location.   Is there any way we can avoid that?
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fernandaverruck's avatar
fernandaverruck
Explorer | Level 3
3 years ago

Thank you for the explanation, but I mean account.

Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 years ago
fernandaverruck wrote:

Thank you for the explanation, but I mean account.

You should be able to access the same account from multiple devices, regardless of the location. If you're on a Basic (free) account you can link up to three devices to your account. Paid accounts can link as many devices as they wish. To link a device you just install the appropriate Dropbox application for that device and sign in your account.

 

When you say you can't access the account on another device, what actually is happening? Are you getting an error message?

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