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Photo albums disappeared
Hi
Can somebody please help me as all my Albums not files have disappeared.
I have hundreds of pictures stored in these albums and need them back?
Look for to hearing back from people
Hey Martyn, sorry to jump in here, but I just want to clarify that we have recently made a change to the Dropbox Android mobile application that has removed the "Albums" from the Photos tab. This change didn’t remove photos or videos you’ve uploaded to the app.
You can still find your uploaded photos and videos in the Photos tab or at dropbox.com/photos
For this and more common fixes for the Android app, you can check out this Help Center article.
I hope this helps!
Mod note: edited to update link in post [last update 2023]
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Hi,
so I used the Albums feature of the Dropbox App very intensively, it was just perfect.
Suddenly it disappeared. The Support told me, that, well it was turned down.
My lots of albums? Are gone.
My hours of work? Are gone.
When did it happen? of course two days after they charged another year of dropbox.
So my really fancy idea is: Bring back the Albums and never again just deactivate such a feature without telling the customers!
If that is not possible, I will need to look for an other cloud operator. Maybe you can suggest one?
Thank you very much in advance.For me it's a disaster. If they don't bring it back, I have to rebuild the Albums for days in different provider and let Dropbox back. I don't can understand a decision like that!
- Same for me. Not happy. When I told Dropbox that I was finding their site difficult to navigate since latest upgrade, I thought the problem was with me. Dropbox, you should have been honest and frank. I have spent alot of time trying to relocate all my albums which clearly now no longer exist!!
- So apparently Dropbox does not read or manage this site because there has not been any help whatsoever. They were quick to "award" a ribbon, woo hoo, but not willing to help support.
- This is such a bad decision. Must of been made by someone who doesn't use the album function or doesn't have a clue. Have been a paying customer for more than 10 years, and all of my important photos such as kids birthdays sorted into albums. They are all disappeared. And before you tell me the photos are not, ye I know but do you think I have time to be scrolling through thousands of photos to find what i am looking for?
Going to look at an alternative for Dropbox now as there must be a bunch of morons running it.... I also cant find any of the albums I created on the android app and i'm using version 272.2.6 of the app
Without warning, the albums feature disappeared. I've been using Dropbox since 2006, and have been a paying customer for the last several years, using it for business photos. I depended on the albums feature to find photos quickly for projects I was working on. Without that feature, I now have to scroll through thousands of photos to find the one I want...
Why would the company think taking the albums feature away (without warning, I might add again) was a good move?
I've been on the forum and have seen many, many unhappy customers for the reasons I outlined above. Most changes occur to improve a site, this change certainly did not.
Dear Dropbox!
As a person who works in IT for 25 years I can say that you've handled this very poorly.
Personally, I haven't used albums that much (because they were hard to use, and the sharing was not working all the time), but I can imagine that many people have spent a great amount of effort to organize their photo collections into albums and now you have just destroyed that effort without giving them any kind of alternative or event automatic migration of albums into folders (or something).
As a paying customer I'm wondering what's going on at Dropbox to make such poor decisions, and if I should perhaps think about taking my files elsewhere?
Dalibor
You have got to be kidding me. I thought I did something stupid. I have been trying and trying to find the albums I made for WORK
THIS SUCKS
time to find a new place
Wow. I can't believe that Dropbox would just unceremoniously and without warning delete people's photo albums. I too had spent a lot of time organizing photos. The worst part, apart from losing all that organization is that it makes me NOT TRUST dropbox anymore. What else are they going to do with our files without telling us? A least a warning would have been nice, so we could move them somewhere else. Sigh. My work has been trying to get me to switch over to onedrive and I've always held on to dropbox, partly for the photo organization. Maybe now is the time to make the change. I'm really disappointed.
