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Photo albums disappeared
Hi
Can somebody please help me as all my Albums not files have disappeared.
I have hundreds of pictures stored in these albums and need them back?
Look for to hearing back from people
Hey Martyn, sorry to jump in here, but I just want to clarify that we have recently made a change to the Dropbox Android mobile application that has removed the "Albums" from the Photos tab. This change didn’t remove photos or videos you’ve uploaded to the app.
You can still find your uploaded photos and videos in the Photos tab or at dropbox.com/photos
For this and more common fixes for the Android app, you can check out this Help Center article.
I hope this helps!
Mod note: edited to update link in post [last update 2023]
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- Yes photos are there but no albums
- Me too so annoyed
- Yes I agree fed up with paying 10 a mth when Google photos do the same
- Exactly no one is talking to us.
- I think we should go viral
- THIS IS RIDICULOUS!!!!! As many others have posted I spent HOURS, AND HOURS organizing my photos. So basically all my photos are there....along with every single file since I started using dropbox a million years ago (great!)!!!! HELLO GOOGLE!! GOODBYE DROPBOX!!!! TERRRRRIBLE!
Google photo has library features that are nice
Oh did I mention they are free
Nancy, in the short term we users have the problem that Dropbox, without warning, has deleted the albums, we have been left without our albums, in which we have been storing our photos for years - and please don't tell us that the photos are still available, they have not been deleted, of course not! But in the long run, the problem is that Dropbox will lose many customers because of the arrogance of their behaviour and many potential customers will go to other providers that offer more reliability than Dropbox. So it is not me who needs more votes, the underlying problem is with you, not me, I have a choice but you have someone in the management of the company who is wrong in his current position to make such a decision and in such a despicable way towards his customers. This arrogance is nothing new in companies, every X time it repeats itself, just as it will repeat its result, when Dropbox starts doing damage, "We made a mistake, we apologize, blah, blah, blah, blah..." the person responsible for such a bad decision is changed, the damage is done and many affected people will have gone to another provider. I'm sorry for Dropbox, I was a fan, today I'm a user who will be leaving soon.
- ... as I understand it, Dropbox absolutely removed both the "Albums" TAB and this functionality AT ALL ??? This is such an utter game that there are no words! Excuse me, what do your programmers and marketers think there? Albums, the ability to create a hierarchy, themes, just group photo materials - this is perhaps the most important thing in working with photos! Who the hell needs a stupid bunch of thousands of photos when you can't scroll through/find what you need! I'M JUST IN TRANS!
How do you people deal with this?
P.S. I am shocked by this "achievement" of Dropbox. - DROP BOX ALBUM FEATURE..........More than this complaint i want an actual answer/response and justification as too why the Album feature has been removed, I HAVE PAYED FOR THE PRIVILEGE FOR OVER 10 YEARS IF YOU REMOVE A SERVICE I EXPECT TO KNOW WHY.......ALSO the answer I don't want is you still have your photo's. For me this ALBUM feature was priceless, I literally could go on and on abt this issue to the end of days but ultimately I just want to know why ??????????? ( yes I have tried direct contact but this feature doesn't seem to gooking exist either) and how can I go to another provider and transfer all my pics, I am useless and not tech savvy in the slightest, though I did know how to use the album feature.
Further explanation as follows, I posted on fb not long ago patience is running out now, PLEASE HELP
DROP BOX ALBUMS......
If you know you know, f****** b*******, can not for love or money spk to anyone that can help with this problem. Googled and googled and researcherd but feck all help.
Photo's are precious, they last a life time, memories don't, unfortunately most minds are not equipped to hold this information forever no matter how memorable or precious and even if you can, nothing can compare to looking at pics and videos 10 years ago, 6 months, or 2 minutes down the line . Just My opinion.
Me and my family have experienced loosing pictures(no back up in them days) in a house fire, I've had my phone stolen and over the years misplaced videos or memory sticks e.c.t I accept my responsibility for that and acts out of my/our control.
Then drop box appeared, been using this app since 2012 and paying from £7.00 to now £9.99 p/m for the last 10 years, a few months ago I noticed the album feature had dissapeared without any prior warning and still to now, absolutely no explanation as to why/ what has happened what so ever. ( so much going on at that time, it was upsetting but couldnt deal with it at the time) That is months and months of sorting over the last 10 + years of the thousands and thousands of photo's I have acquired and put into albums. Not only has the album feature disappeared but also all of my hundreds of saved albums for all the most loved and treasured moments, dates, years and precise moments being saved. I except human error but this is not the case, they have purposely with no reason or explanation that I can find or have been told, removed this feature, which I'm sure as they are an international company, and earning millions has also affected millions of people.
My family and friends that I know do not use drop box so only reason I'm posting this us in hope that somebody may know or can help to get these albums back or has any idea how to transfer them to a different platform, sorry if terminology is rubbish but hope someone understands what I'm talking abt and can help.🙏😘 xx
Date of experience: 05 December 2022
