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Natmonster's avatar
Natmonster
Helpful | Level 7
5 years ago

Photographs that are NOT mine in Dropbox - and NOT as a result of using a shared computer!

Hello, I have discovered a folder in my Dropbox entitled 'Camera Uploads' which is full of hundreds of photos and videos that are not mine. The files are dated from August 2012-November 2013 (whic...
account access
Camera uploads
Delete
Dropbox Basic
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Hi Natmonster, do you have any unknown logins on your account on this page?

According to the version history on one of the images, what does it say exactly about the upload location when you hover over it?
Natmonster's avatar
Natmonster
Helpful | Level 7
4 years ago
Hi Jay,
Thanks for your reply. Currently, I don't have any unknown logins. I did review security/linked devices etc. back when I originally posted about this problem in May and I don't recall finding anything suspicious.

In answer to your second question, nothing happens when I hover over any of the images (I tried on both my phone and PC). I did go into the Version History but it does not display the upload location for me. Perhaps it's because I have the free version of Dropbox?

Interestingly, when I looked at the Info tab on my own files it states 'Uploaded by [my name]'. However, on the files that are not mine, it says 'Uploaded by Dropbox Server'.

Any theories on what has happened are v welcome!

Thanks,
Natalie
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    Hey Natmonster, sorry to jump in here, but would you like me to send you an email to have a further look into this matter internally? 
    • Natmonster's avatar
      Natmonster
      Helpful | Level 7
      4 years ago

      Hi Walter,

       

      I would very much welcome that, thanks. If you haven't already, may I suggest that the offer is extended to Laquenta, as we both seem to have been affected by the same bug.

      I look forward to hearing from you.


      Thanks,

      Natalie

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago
        Thanks for your cooperation Natmonster - I've just sent you an email to investigate further.

        Please have a look at your inbox and we'll take it from there.

        Also, if you're still having issues with this, would you like me to reach out via email to you too Laquenta?

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