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Forum Discussion
Photographs that are NOT mine in Dropbox - and NOT as a result of using a shared computer!
Hello, I have discovered a folder in my Dropbox entitled 'Camera Uploads' which is full of hundreds of photos and videos that are not mine. The files are dated from August 2012-November 2013 (whic...
Hi, yes I took a sample of about 10 and they all say the same thing - from Deb B (me) and underneath "from Desktop". There are thousands and I have deleted so many already and my Dropbox still says it's full. Thanks for your help!
Hi Debmahtab, it seems you are having the same issue as me. I would bet money that the photos you've found in the account belong to another Dropbox user named Deb B.
I discovered that the photos filling up my account belonged to someone with the same surname as me - I looked through all the photos and found a photo of a ticket stub with the surname of the purchaser which happens to be the same as mine. My suspicion is they also have the same first name.
I believe Dropbox has a bug which on occasion causes people with the same names to get their accounts crossed.
Perhaps take a look through the photos for any identifiable information, perhaps even contact info - then you can make contact and get proof of this security fault.
I discovered that the photos filling up my account belonged to someone with the same surname as me - I looked through all the photos and found a photo of a ticket stub with the surname of the purchaser which happens to be the same as mine. My suspicion is they also have the same first name.
I believe Dropbox has a bug which on occasion causes people with the same names to get their accounts crossed.
Perhaps take a look through the photos for any identifiable information, perhaps even contact info - then you can make contact and get proof of this security fault.
- Also, if you delete the files, who's to say it wont get filled up again with the same person's files. I recommend finding another cloud-based file storage provider.
I have Icloud on my phone so I'm just going to delete everything and if it happens again uninstall the app. Thanks so much for taking the time to help me and research this. I really appreciate it.
- Megan
Dropbox Community Moderator
Hey both, could you send me your ticket number references, so I can locate them on my end?
- My Ticket # is 15856784.
I was told in March 2022 that I would receive an update once the Dropbox agent had spoken to the engineers to get more information however, I have not heard anything since.I cannot find my ticket number
