Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Natmonster's avatar
Natmonster
Helpful | Level 7
5 years ago

Photographs that are NOT mine in Dropbox - and NOT as a result of using a shared computer!

Hello, I have discovered a folder in my Dropbox entitled 'Camera Uploads' which is full of hundreds of photos and videos that are not mine. The files are dated from August 2012-November 2013 (whic...
account access
Camera uploads
Delete
Dropbox Basic
Natmonster's avatar
Natmonster
Helpful | Level 7
4 years ago
Hi Debmahtab, it seems you are having the same issue as me. I would bet money that the photos you've found in the account belong to another Dropbox user named Deb B.

I discovered that the photos filling up my account belonged to someone with the same surname as me - I looked through all the photos and found a photo of a ticket stub with the surname of the purchaser which happens to be the same as mine. My suspicion is they also have the same first name.

I believe Dropbox has a bug which on occasion causes people with the same names to get their accounts crossed.

Perhaps take a look through the photos for any identifiable information, perhaps even contact info - then you can make contact and get proof of this security fault.
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey both, could you send me your ticket number references, so I can locate them on my end? 

  • Natmonster's avatar
    Natmonster
    Helpful | Level 7
    4 years ago
    My Ticket # is 15856784.

    I was told in March 2022 that I would receive an update once the Dropbox agent had spoken to the engineers to get more information however, I have not heard anything since.
  • debmahtab's avatar
    debmahtab
    Helpful | Level 5
    4 years ago

    I cannot find my ticket number

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!