Photographs that are NOT mine in Dropbox - and NOT as a result of using a shared computer!

To date, almost 1.5 years later, I have still not received an explanation as to how this error has occurred. I receive several pledges to investigate the problem further and then hear nothing until the next time I'm promised someone at Dropbox will look into it. Disappointing. Anyway, that's not why I'm posting today...

Yesterday, I received an email from Dropbox recommending that I complete my Dropbox setup ASAP and telling me how easy it is to do. Very strange considering that I've had an active account for years. In fact, it's full to capacity because of aforementioned photos clogging it up.

Is this perhaps another case of someone else's Dropbox account being inadvertently connected to mine? I would be keen to know how and why I have received this email.

Hey Natmonster, this might actually have been sent by mistake, but I suggest you take a look at your security page here, for any unknown connected devices or web sessions, to be sure.

You also mentioned that you reached out to our team about those emails; do you happen to have the ticket numbers from those communications?

Yes thanks Hannah, I already checked the security section. There isn't anything untoward there, I recognise all the activity as my own.

To clarify, I haven't reached out to the Dropbox team about emails, they reached out to me to discuss the problem for which I started this thread. But I believe them to be connected. Somehow other people's accounts are getting connected to mine in error (perhaps repeatedly). I maintain that the evidence points to a bug in Dropbox's system. Dropbox apparently disagrees but has repeatedly fail to provide an explanation. Instead Dropboxers offer to look into the problem for me and then they go quiet. I believe you yourself responded to me in November last year. Here are some previous ticket numbers #19660429 and #15856784.

Reasons I believe there is a bug in the Dropbox system which allows accounts to be cross connected:
1. My Dropbox was filled up with photos and videos belonging to someone with the same surname - unrelated and unknown to me (reported in 2021)
2. Dropbox emailed me on 4th May 2023 instructing me to complete the set-up on my Dropbox account. The setup of MY account was completed years ago, my account is active.

I agree that the 'complete Dropbox setup' email was sent to me by mistake. What events trigger that action from Dropbox?

Hi Natmonster, thanks for sharing more info here.

While we can't confirm what happened, since you don't see any unauthorized activities, or logins you should be good to go. 

The best thing you can do is keep an eye on it, and if that happens again, let us know!

Thanks for your reply but I'm sorry to say that I find the response unsatisfactory.

If I accept that you can't confirm what happened (really, no investigation?) then I at least expect an answer to my question of what events would trigger a 'complete Dropbox setup' email to be sent to me. It's a simple question and if your developers can't answer it then Dropbox users should be very worried indeed.