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LiftingUnicorn's avatar
LiftingUnicorn
Helpful | Level 5
6 years ago

Photos uploading sideways

Portrait photos have today started uploading sideways. Has never done this before and was not like this yesterday. Today photos are sideways. Are these still a back up of original photo?
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Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Hey FSG1 and StageScience, thanks for reaching out to us on the Dropbox Community!

I'd be more than happy to help look into this with you, I'll just need a bit more info to make sure that we're on the same page, such as:

  • How did you upload these photos? Through the website, the desktop app, or the mobile app? 
  • Did you manually add them or was it via camera uploads?
  • Do the photos look rotated when you preview them on the website and our apps? 

Any additional details would be very helpful. Thanks!

Mood's avatar
Mood
Explorer | Level 3
6 years ago

I am experiencing this same issue. I have used Dropbox to upload photos for 10 years. I always upload through the desktop app. The rotation problem seems to be in the iphone mobile app only (as images are normal, i.e., not rotated on desktop and the web). Also, the image rotation happens only in portrait mode photos. Not landscape

Please assist

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