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Forum Discussion

LiftingUnicorn's avatar
LiftingUnicorn
Helpful | Level 5
6 years ago

Photos uploading sideways

Portrait photos have today started uploading sideways. Has never done this before and was not like this yesterday. Today photos are sideways. Are these still a back up of original photo?
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agpwpnt's avatar
agpwpnt
Explorer | Level 4
6 years ago

Lusilyou seem to be asking many people the same questions over and over.  Clearly the photo uploading sideways is a major issue affecting dozens of people.  What is the fix and why is it doing this?  the issue happens with all photos taken on any device, camera, iphone, ipad, android phone, etc since Friday or Saturday.  It is an issue on dropboxes end and not the user.  I have been following the numerous threads started on this issue and everyone has the same problem regardless of where their photos were uploaded from.

P_Assist's avatar
P_Assist
Explorer | Level 3
6 years ago

Was wondering if someone can help. We have only just noticed only from a day or so ago that all our photos which have been taken as a portrait photo are showing up in Dropbox in landscape on there side. We date stamp our photos, so its clear the photos are taken like this. Can anyone help how to stop this from happening?

 

  • agpwpnt's avatar
    agpwpnt
    Explorer | Level 4
    6 years ago

    I just checked and now all of my 2020 photos have sifted sideways! These are ones that weren't previously. When is Dropbox going to fix this issue?

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago

      Hi everyone, thanks for your reports.
      P_Assist, StageScience, and LiftingUnicorn, I found your tickets and have made sure to pass your comments along to the members of my team reviewing each of your cases. As soon as they have more info, they’ll get back to you.
      For everybody else, in order to make sure we investigate the matter accordingly for you, I sent you a ticket directly to the email address connected to each of your Community profiles. When you get the chance, please check your inbox and we’ll take it from there.
      Looking forward to hearing back from you!

      • Terchan80's avatar
        Terchan80
        Helpful | Level 5
        6 years ago
        Lusil,
        I am having the same issues. My photos used to back up from my phone with no issues but many are now rotated 90-180 degrees and I can’t get them to rotate. Can you please send me an email as well to have this issue looked into?

        Thanks!

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