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Forum Discussion

LiftingUnicorn's avatar
LiftingUnicorn
Helpful | Level 5
6 years ago

Photos uploading sideways

Portrait photos have today started uploading sideways. Has never done this before and was not like this yesterday. Today photos are sideways. Are these still a back up of original photo?
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Hi malvawalk, I'm sorry to hear about this situation.

 

I can see that your support ticket has been forwarded to a specialist team. I've gone ahead and prioritized the ticket to expedite matters on your behalf.

 

I hope this helps!

wildesara's avatar
wildesara
New member | Level 2
5 years ago

I'm sadly having the same issue. I'm uploading RAW + XMP files... so the RAW files are showing incorrectly and NOT in portrait mode.

  • Hunter's avatar
    Hunter
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Hey wildesara, and thanks for the nudge!

    Could you let me know if you are using automatic camera uploads, or are you manually uploading your pictures?

    Are you using your desktop computer, or your mobile device?

    Let us know!

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