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Forum Discussion

Roy K.'s avatar
Roy K.
New member | Level 1
11 years ago
Solved

Prevent Accidental Moving or Deletion of Files/Folders

I accidentally moved my folders today by mistakenly clicking on it. My question is, is there a way to prevent this from happening, like adding a prompt if a folder is going to be moved or deleted? It...
Delete
restore
  • Mark's avatar
    Mark
    11 years ago

    No

    Moves etc, are handled by your operating system NOT Dropbox

dachshundrescue's avatar
dachshundrescue
Explorer | Level 4
9 years ago

I have  been back and forth with a customer service rep for a week and it I am not showing anything deleted in Dropbox.  I have seldom moved anything from one file to another and definitely none of the things that are missing.  The customer service rep that has been communicating with me keeps referring me to how to restore deleted files.  At this point I'm not sure that rolling back only 30 days will solve the problem.  Thanks for the suggestion.  I'm going to ask about that.

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
9 years ago

Hey dachshundrescue, 

 

Thanks for getting in touch!

 

I can see a member of our team has reached back out to you on the ticket with more information. Please check your email inbox for their reply and let me know if you're unable to locate it. 
 
If there's anything else we could do for you, please let me know! 
 
Warm regards, 
JaneA
 

 

  • dachshundrescue's avatar
    dachshundrescue
    Explorer | Level 4
    9 years ago

    It's not possible for me to get the files back without some time consuming research.  I have a file with adoption contracts from the last three years and there are only currently 28 contracts in the file.  I put 60 in last year alone.  I have never deleted anything from that file.  They don't show as deleted.  I'm not sure exactly when it happened except that some time within the last couple of months.  There are items missing from other folders also.  I have been using Dropbox for a couple of years and never had a problem until recently.

    • Jane's avatar
      Jane
      Icon for Dropbox Staff rankDropbox Staff
      9 years ago

      Hey dachshundrescue, thanks for the swift reply!

       

      I understand that the issue may have arised as of lately, so please include all these details on open ticket, I’m positive my colleagues will do their best to help you and locate your missing files.

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