Re: Cropping or color adjusting JPGs using Dropbox results in them turning upside down!

I do not know. I assume that I am using Dropbox as my editor. Give me some examples of Third Party apps. Also, how do I check for third party apps?

When I go into Dropbox settings, I see, under "Default Editing Apps" I see Word, Excel, and Powerpoint listed. Are those "third party apps"???  Shall I delete them?

For each of these 3 options, it says "view in Dropbox.com." Does that mean that I am using Dropbox as my editor?

Could you attach a screenshot showing the tools you're using to edit the photos in question? This would help to see if it's the Dropbox editor, or another tool.

As you can see in my response, as far as I can see, I am using Dropbox as my editor.

My exact editing steps:  open jpg -- select crop -- move crop bars to my desire -- click save, bottom left -- click save, replace original in the upper left OR click to save copy -- and/or I

open jpg -- Enhance color correct -- click save click save, bottom left -- click save, replace original in the upper left OR click to save copy

NOTE: this is happening in the recent folder I uploaded. I went back to an old folder from 2019 and edited a couple photos and this DID NOT happen. The terrible thing about this is that once they turn themselves down, I CANNOT get them to go back right-side up.

We're not experiencing this behavior on our files. Could you try moving one of those files out of the folder to edit it in another folder on your Dropbox account, to see if this issue is repeated on that file?

No luck. Same result. Here is what I did: I took one jpg and moved it to an empty sub-folder of the folder I am dealing with. Same result.

Is there anything new or different about these new images in how they were originally created?

Do new images uploaded now also experience the same behavior?

And just now I uploaded (from my Android Samsung) a couple photos that I took this morning in my house and into the new folder I created this morning. Same thing. They were fine when I had them on the phone (one portrait and one landscape) and uploaded them. Once I edited them withing Dropbox they turned themselves upside down. Here is one of the two.

Could you try switching browsers to see if this helps?

Otherwise, you can try using incognito/private browsing mode without any extensions running?

I have already tried both Firefox and Chrome. Same results. Do you want me to additionally try the incognito/private mode?

If you could give that a go, that'd be amazing shirley s.2!

Provided that this doesn't make any difference, let me know. 

The incognito mode did not help.

I'm assuming based on everything that you mentioned that this only happens with specific files, right shirley s.2? 

You mentioned that this was apparent and happened again some years ago. When did this start happening again? 

If I remove the jpgs to the C drive (give up on DropBox) then everything is fine. The photos are back to normal. I have quite an investment in DropBox and I would rather stay with it.

In that case, have you tried reaching out to our support team directly for further assistance with account and device specific information shirley s.2? 

Yes, but no luck yet.

shirley s.2, one last thing I’d like to clarify; did you upload those images to your Dropbox account manually via the mobile app or automatically via camera uploads?

Other than that, I could find your support ticket in our system and I can see you just had an update from our specialized team. I’ve also left them a note with our convo here.