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Re: Transcription for audio files in different languages not working
Just stopped about 3 days ago. Now it just wheels for 10 minutes or so and then gives a generic error message. Tried with various browsers, private settings, browsers updated/reinstalled, VPN on/off etc., cache cleared ... "There was an error loading the transcript." Anyone else getting this? Any solutions?
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- Megan
Dropbox Community Moderator
Hey Simon Heywood, welcome to our Community!
Can you kindly send me a screenshot of the error message you mentioned above, in order for me to have a visual?
Let me know more, and we'll take it from there!
- Hannah
Hey Simon Heywood, can you let us know which is your preferred browser and which version you're using? Is it the most recent one?
These recent issues with the Transcript function in Dropbox seem to be unrelated to which browser one uses. On all my devices and different kind of browsers these recent transcription issues occur. It’s not a local problem. It’s a problem at Dropbox’ end, affecting many customers.
Here’s another discussion about it:
Hopefully this gets fixed really soon!
Hannah , Nancy , Megan : Can somebody from the Support team or engineering team tell us when this serious issue will be resolved?
I do understand the Support team asks us for details about our browsers and files to locate the source of the problem, but by now it’s clear that many customers are affected and that the issue is not a local issue, but a malfunction at Dropbox’ end. There is not much point anymore asking customers for their browser details and settings, I would think?
A project I am creating depends on Dropbox’ transcription functionality and I need to deliver many transcriptions this week. So it’s unfortunately frustrating my business activities at the moment. If Dropbox is unable to fix it asap, then:
- Can you point us to alternative solutions where we can get transcriptions (for a low price),
- Are we entitled to ask for a refund on our paid Dropbox accounts?
Thank you for helping out!
I also received this error message two or three times, then it started transcribing only the first 5 minutes of audio files. I just tried a file and it's still only transcribing the first 5 minutes. I appreciate Dropbox's looking into this issue!
Tried with various browsers, all updated to recent versions.
I've been getting the 4-minute cut-off which others have described. My problem now is that I can't seem to go back and transcribe complete versions of the large number of 20 and 30 minute files that were cut off at 4 minutes. There are inaccuracies in the transcripts but I can mostly live with that for my purposes.
