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blakeantes's avatar
blakeantes
New member | Level 2
2 years ago
Solved

Recovering files from business account that was downgraded to a personal account.

I recently downgraded my business account to a personal account, thinking Dropbox would move all of my files to the downgraded personal account. It looks like the files from my business account were ...
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  • Megan's avatar
    Megan
    2 years ago

    I think I have a hunch as to what might be happening, blakeantes!

     

    To confirm, and then explain what might be the cause here, would you mind checking your sharing tab, to see if any of your previous Team folders are there, and have been removed? 

     

    You might see the ability to add them to your Dropbox account, if you have enough space. 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

I think I have a hunch as to what might be happening, blakeantes!

 

To confirm, and then explain what might be the cause here, would you mind checking your sharing tab, to see if any of your previous Team folders are there, and have been removed? 

 

You might see the ability to add them to your Dropbox account, if you have enough space. 

blakeantes's avatar
blakeantes
New member | Level 2
2 years ago

Hi Megan, yes the files from my previous business account were in the sharing tab. I did need to upgrade to Dropbox plus for more space so I could rejoin the folder. Thanks!

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