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MadsKB's avatar
MadsKB
New member | Level 2
2 years ago

Restore files deleted more than 30 days ago?

Hi all,

I have a shared folder. Today it came to my attention that one of the team members managed do delete all the files about two months ago.

Is there any way I can restore these file when I only have a basic account?

Would it be possible to upgrade my account and then gain access...?

 

Regards,

Mads

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  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    MadsKB wrote:

    Is there any way I can restore these file when I only have a basic account?

    Would it be possible to upgrade my account and then gain access...?

    No, to both questions. There's no way to recover files outside of your recovery period (30 days on Basic) and upgrading now will not allow you to recover files that have already expired.

    • MadsKB's avatar
      MadsKB
      New member | Level 2
      2 years ago

      Thanks for your quick reply even though it was not what I hoped for...

       

      What if purchase the rewind functionality? 

      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II
        2 years ago
        MadsKB wrote:

        What if purchase the rewind functionality? 

        It's simply not possible to recover files beyond the recovery period. The files are already gone.

  • Wouter_33's avatar
    Wouter_33
    New member | Level 2
    2 years ago

    Hi,

     

    I am missing a couple of folders (and associated files) from my account. On the events page I can see that these were deleted end of June. Ofcourse I am a "basic" user but I am still hoping that there is a way to recover my files........

     

    Many thanks,

    Wouter

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi Wouter_33, let's jump right into this! 

       

      Unfortunately, files deleted more than 30 days ago can't be recovered. Even if you paid for an upgraded plan, the extra recovery time would only apply to files deleted after the upgrade. 

       

      I hope this clarifies! 

      • Wouter_33's avatar
        Wouter_33
        New member | Level 2
        2 years ago

        Hi Megan,

         

        thank you for your answer.

         

        Does it any difference if the files metioned still show up in the "event list"? I can see that they were deleted at the end of June.

         

        Best regards,

        Wouter

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