Forum Discussion

trigger88's avatar
trigger88
Explorer | Level 4
3 years ago

Restore GSheet from URL after Account Delete

I have the following scenario:   On my dropbox account (username = my google mail) there was a folder with a google sheet in there: <filename>.gsheet I migrated all my dropbox files to google dri...
account access
Delete
Dropbox Basic
restore
Mark's avatar
Mark
Icon for Super User II rankSuper User II
3 years ago

If you deleted the account I'm afraid there is no way of getting the info/access etc. back - even if you reset it up. However, my guess is that you werent the owner because if you were it shouldnt let you ask for it after the account was deleted. 

 

That URL sequence is what happens when a file is in a shared link - not a shared folder. 

  • trigger88's avatar
    trigger88
    Explorer | Level 4
    3 years ago

    I understand that deleting an account and signing-up again the files won't be restored. And I do have a backup of the file, problem is this file only contains the link, which now doesn't work for me anymore.

     

    I'm pretty sure I am the only owner of the .gsheet-file and I didn't share it with other people. Maybe good to know, between deleting the account and signing-up again there was only a couple of hours. But as I can still request access, seems like the file is still available, is there a way that we can get support from Dropbox to restore access to this file?

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      3 years ago

       

      Dropbox support wont restore a file to an account that isnt yours I'm afraid. So they'd say you need to contact the owner - which you have done but they've not replied. Maybe they have not got access to their email or something anymore? As the file is allowing access still you cannot be the owner - everything is removed instantly when an account is deleted.

       

      You'll need to recover via another method I'm afraid. 

       

      For info all your support options are listed at www.dropbox.com/support and depend upon your payment plan. 

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