Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

dgallant's avatar
dgallant
Helpful | Level 6
3 years ago
Solved

Restoring backup drive to new hardware

The external drive that I backed up died. I never tested this, but assumed that there was a way to get the files back onto the drive. It is a large folder of folders, but every time I tried to downlo...
Dropbox Backup
restore
  • Jay's avatar
    Jay
    3 years ago

    Currently, there isn't another method to download the files from the site, aside from what I've mentioned by downloading them in smaller batches. 

dgallant's avatar
dgallant
Helpful | Level 6
3 years ago

Here is a snap of the error.

 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi dgallant, currnetly, it isn't possible to merge backups on the site.

     

    If you wish, you can suggest this change for others to vote on, so the dev team can look into this in future! 

    • dgallant's avatar
      dgallant
      Helpful | Level 6
      3 years ago

      Jay is there a better way to download the files? Between the .zip error which seems to be common, and my browser timing out, the Data seems stuck. 

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Currently, the maximum amount you can download is 250 GB in a single zip file, with no more than 10,000 files within it.

         

        As it sounds like it's greater than that amount, you'd need to download files in batches from the site. 

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!