New External Hard drive Transfer 458.97 GB of Old data to new hard drive!

[wimzical]

Hello everyone,

I am hoping someone can help me out with this very frustrating situation. I reached out to the customer service department and received no help. 

I have a External hard drive the died. I had the info backed up to Dropbox (thankfully!!!!!) BUT, it has become a HUGE frustration to get my files. There is over 458.97 GB of files (A lot of graphic design files and photos). When I go to download the entire contents it states that it is too big. I have to download each zipped folder individually (some folders I have to break up into smaller portions as they are too big to download) I fear by doing this I may loose files etc or the structure I had before.

All I want is to replace the new hard drive (both Seagate and new drive empty) with the old hard drive and see if it will start backing up the files, or download the files as a complete block. There were ways to do this before it put the drive into separate "backup" section.

ANY help would be appreciated as I do not have several hours to download and unzip all of these files.

Thank in advance!

[Jay · Accepted solution]

Hi @wimzical, thanks for bringing this to our attention.

Currently, there isn't another method to download files from an external drive backup, aside from downloading them manually from the site.

As the zip files are too large, you'd need to download the folders in smaller batches.

If you have any further queries, feel free to message back.