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Forum Discussion

Romf's avatar
Romf
Explorer | Level 3
5 years ago

"Save HEIC photos as JPG" not working

Hi All. I often send pictures from my iphone to my dropbox using the dropbox iphone APP. When uploading there is an option to "save HEIC Photos as JPG". Unfortunately for me this option never wo...
Camera uploads
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Mobile
eliasbencho79's avatar
eliasbencho79
New member | Level 2
4 years ago

 

Addition to my previous comment: I just tried to temporarly turn "camera uploads" ON, to see whether the active "save as .jpg" option would also work for manually saved pictures.

 

It did not work, as options for automatic and manual uploads seem to be unrelated to each other.

 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey eliasbencho79, thank you for your feedback on this. It's been noted in our system.

 

While we're at it though, have you considered using an automation to convert the file type from HEIC to JPG?

 

Let us know if that would help!

  • saraski's avatar
    saraski
    New member | Level 2
    3 years ago

    Hi,

    I've turned on Automation for converting image files from .heic to .jpg for a folder. 

    None of the files are converting whether they are currently imported or already existing files.

    Even with the "apply to current files" selected, nothing works.

    Can you please support?

    Thank you,

    Sarah

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hey saraski, sorry to hear you're having issues with this. 

       

      Could you please try another browser and let us know if you get the same results?

       

      Thanks so much! 

      • saraski's avatar
        saraski
        New member | Level 2
        3 years ago

        Changing browsers did not help.

        I logged into Dropbox on both Chrome & Safari and created the automation again. Nothing changed.

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