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Authentech's avatar
Authentech
Helpful | Level 5
6 years ago
Solved

Search doesn't find all results.

Searching for folders which are clearly there returns no results. I am searching for a specific word which is part of multiple folders but they do not all appear in the results. If I search multi...
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  • Authentech's avatar
    Authentech
    6 years ago

    So it's actually started working now.

    Perhaps it was a delay in indexing at Dropbox side?

    Seems odd though, it doesn't usually take very long and this was all day.

Authentech's avatar
Authentech
Helpful | Level 5
6 years ago
As I said in the original post I’ve already tried incognito and multiple browsers. It can’t be the browser if it also happens in the desktop app. Windows search is finding the folder, it’s only the Dropbox search which has been unreliable. I can search for the same thing a few times in a row and the number of results varies. Why are some folders being randomly dropped from results?
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Thanks for keeping us in the loop here Authentech.

 

Could you post a screenshot of a folder on your computer that's not coming up in the website's search bar so we can have a visual too? 

  • Authentech's avatar
    Authentech
    Helpful | Level 5
    6 years ago

    So it's actually started working now.

    Perhaps it was a delay in indexing at Dropbox side?

    Seems odd though, it doesn't usually take very long and this was all day.

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