Hi!Yesterday my search function randomly stopped working. The files are still there, but I’m no longer able to enter a key word search. Has anyone else had this issue or know how to resolve it? Thanks in advance!!!

I've had the same issue, since earlier today. i hope that this get resolved.

Thanks for the update! That's great to hear! If you need anything else, make sure to give us a shout. Have a great weekend!

I've tried multiple browsers on multiple computers. I can access all of my files on Dropbox dot com, but I'm unable to search for any terms. When I enter a term and press "Enter," nothing happens. The URL updates to reflect the search term, but nothing changes on the website. Not even "no results." I'm just still staring at my default folder layout. Anyone else experiencing this or have any fix ideas?

Nope nope and nope. It signs me in while simultaneously giving the message "There was a problem completing this request." But the search function might as well not exist. It just sits there. It doesn't pop in the file that I am needing to search and totally does not search at all. This is more than just an inconvenience. This is our firm's Dropbox that I am logging into. In other words, I need this for my job. I search all the time. This is my work, I'm not talking about searching for puppy stories and photos of my last cooking triumph. This is key to my being able to function in my job. Seriously a giant problem. I tried everything you suggested. Nope nope and nope. So now what?

Same. I have tried in the folder, main screen, photos tab. Nothing happens. You put the tag in it auto populates a comma at the end. Hit enter and nothing changes. Click on the magnifying glass, nothing happens.

Search function not working | The Dropbox Community

25 Replies

Replies have been turned off for this discussion

thestranger90
Explorer | Level 4
5 years ago
I've had the same issue, since earlier today. i hope that this get resolved.
Hannah
Dropbox Community Moderator
5 years ago
Hey Sweet_dee63 and thestranger90, thanks for reaching out!

Can you please clarify where you're having an issue? On the Dropbox mobile app or on the website?

If it's the mobile app, what's your device's OS, Android or iOS?

Keep me posted!
thestranger90
Explorer | Level 4
5 years ago
On the website if I type a letter it brings up some documents, but I type a specific keyword or name it brings up nothing. On my iPhone (iOS 14.6), nothing comes up no matter what I type in
Hannah
Dropbox Community Moderator
5 years ago
Thanks for the update on this, thestranger90.

For our website, can you try using a different browser or an incognito/private browsing window, to see if you have different behavior?

And on your mobile device, can you try uninstalling the Dropbox app, restarting the device and then reinstall the app, to see if that helps?

(If you're on a free Basic account, make sure you have less than 3 devices, before uninstalling).
thestranger90
Explorer | Level 4
5 years ago
Hi, the issue resolved itself yesterday for me, both the website and mobile’s search functionality work as intended now.
Hannah
Dropbox Community Moderator
5 years ago
Thanks for the update! That's great to hear!

If you need anything else, make sure to give us a shout.

Have a great weekend!
Shari-HMD
Explorer | Level 4
4 years ago
Not only did the Search just stop, each time I signed in, on two different browsers, there was a message about a problem signing in but then it signed me in AND this second time on a second browser, there is a lovely pop-up at the bottom about cookies that will not click at all.
Walter
Dropbox Community Moderator
4 years ago
Hey Shari-HMD, sorry to hear you're having issues with this.

Could you please clear your browser's cache and let us know how it goes?

If it doesn't improve matters, you could also try an incognito window with no browser extensions or plugins running.
buddyboy101
Helpful | Level 7
4 years ago

I've tried multiple browsers on multiple computers. I can access all of my files on Dropbox dot com, but I'm unable to search for any terms. When I enter a term and press "Enter," nothing happens. The URL updates to reflect the search term, but nothing changes on the website. Not even "no results." I'm just still staring at my default folder layout. Anyone else experiencing this or have any fix ideas?
Shari-HMD
Explorer | Level 4
4 years ago
Nope nope and nope. It signs me in while simultaneously giving the message "There was a problem completing this request." But the search function might as well not exist. It just sits there. It doesn't pop in the file that I am needing to search and totally does not search at all. This is more than just an inconvenience. This is our firm's Dropbox that I am logging into. In other words, I need this for my job. I search all the time. This is my work, I'm not talking about searching for puppy stories and photos of my last cooking triumph. This is key to my being able to function in my job. Seriously a giant problem. I tried everything you suggested. Nope nope and nope. So now what?