Search not working

Nancy thanks for the prompt response.. Honestly I have nothing to fill in. In last 6 hours things got solved by it self.. I don't know how, but it just happened..All search results are coming up fine. As Mmmooo mentioned it came back after a long week holiday

To your question, regarding desktop search, it was mirroring the iphone error, simply not showing any *.doc or *.txt files, just fetching pdf and folders. For Eg. I was to fetch a file myname.doc, the search simply got me myname.pdf or similar folders. 

Thanks again.

Happy week end..

Hi AMG24, that's awesome to hear! 

Have a lovely weekend ahead,enjoy! 😊

I'm having this same issue and it seriously hinders my work. I can also find files in the dropbox app on my iphone. I'm on Montery. Brand new Macbook pro computer system, only a few months old. Recent dropbox download. All up to date. I am so annoyed by this issue as I am the one that has sworn to all my friends that dropbox is king over all cloud apps. Ugh... if this keeps happening that rank is definitely not sticking. Can someone please help. Do I need to adjust the preferences?

Hi photogirl007, let's see what we can find on this! 

As a first step, please let me know the syncing status and version of your app. 

Any screenshots of what you see when you use the app to search for some example file names, would be more than welcome.  

Thanks a lot! 

I'm seaching from the dropbox website. 

Search is not searching for file names.

I have a folder starting with 9737, with dozens more files that start with 9737

nothing shows up when I search for 9737. 

Hey pukoh, I’m sorry to hear you’re having issues with this. 

I’d like to ask you a few things first, so that we can isolate this. 

Are you experiencing the same behavior from various browsers and/or when trying via an incognito window instead? 

Also, do you mind sending over a screenshot of the results you see while searching and of the actual folder showing on your Dropbox account? 

Give me a nudge when you’re ready.

I put a large photo collection in Dropbox to save space on my laptop. I access Dropbox exclusively through my web browser, not the app. Recently I reorganized some photos into new folders, and now they cannot be found using search. The files are there when I go into the folder, but it's like they are invisible to the Dropbox search tool. I thought it just might take some time for the folders to re-index, but its been several days and they still don't come up in search results. What's weird is that new photos that I upload to the folder are searchable, but the ones that I moved into the folder are not. I'm very frustrated and wondering if I have to download all the photos from these folders and re-upload them just to make them searchable, which would be a pain. I'm also frustrated as it seems that I should never reorganize anything or I will never be able to find it again using search. To be honest, I'm wondering if Dropbox was the right solution for my cloud storage needs and maybe I should have used a different platform.

SarahT123It's interesting to see your reply come in today because I posted this ages ago but yesterday was so frustrated again not to be able to find anything when using my computer finder. I'd think they'd be able to fix it by now. Dropbox is much superior by way of ease and organization but if you have to search out a file it's awful. I think you make an interesting point about moving the files. That definitely could be part of it. C'mon dbox_! Help us out and fix this.

Can someone from Dropbox help me?

Search problem is nowhere near resolved for me. In fact, now that I'm focusing on it, it just seems to be getting worse and worse.

Can somebody from Dropbox resolve my search issue like it supposedly resolved it for others in this chain?

Hi everyone, I hope you’re doing well. 

SarahT123, have you perhaps tried to switch browsers on your computer and see if the issue persists, when searching for the files you moved into your folders?

photogirl007, I can see above that Megan had asked you a couple of questions on this. Can you let me know what’s the syncing status and app version of your desktop app? 

Finally, amcoffice, can you please clarify on which platform are you having trouble with file search? Is it the website/desktop app/mobile app?

Please Ticket Nos. 19064142, 19082558, and 19046051 - lots of my screenshots documenting problems in those.  Since problems persist, I could create more screenshot proof but rather not.

In addition, problems are on DB desktop app, website, and iPhone app.  I do not know for sure, but problems seem rooted in files added via desktop app and any files (no matter when or how uploaded) that moved or renamed from any platform. 

To answer future questions I'm likely to get in response:

my interent connection is fantastic

website problems are the same in Chrome and Edge

I'm adding, moving, and renaming DB files in the same way I have for years

While I appreciate any response., given the multitude of problems just reported here, the questions are likely for Dropbox, not its customers.

I'd be crushed to know that the work I've put into creating my database the last years is now potentially useless if I can't search it to find my files/dox/photos for future projects.  Please help your customers who'd rather Dropbox resolve this than change their storage vendor. 

Hey amcoffice, thanks for the ticket IDs. 

I've located them in our system and passed your comments on to the expert who's handling your case, so you should be hearing from them soon.

Let us know if you have anything else to add in the meantime.

When it comes to your issue now klundq1 - can you clarify if it happens with specific search terms or if this is affecting all of your search results? 

yes it happens all the time. no specific search terms. 

And basically only certain cases. I consistently will not find certain cases - for example I can always find Smith, John, but never ever Smith, James. They should both come up when I search Smith, but only John comes up. And it is always that same case that is missing, but I have other ones that are consistently missing too. 

Thank you, Walter.  I look forward to hearing from someone soon.

After updating client, my Dropbox don't search correctly in client.

I'm SysAdmin and in all of my computers, it's the same.

Can you help me? I need to downgrade Dropbox or can I wait for the next version because come soon?

PD: Sorry for my English, it's not so good 😞

Hey mgibert, thanks for bringing this to our attention.

Are you using a Windows or a Mac computer?

And are you only having an issue searching for files in your Dropbox folder, or other folders on your computer as well?

Let me know and we'll go from there.

Hi Hannah,

We use Windows 10 on all computers. You can see this snapshots with the problem.

I'm searching IT000 Document of first snapshot, but in second snapshot can't find it.

Snapshot 1

Snapshot 2

My version is 159.4.5870.

Thanks

Hi all, thanks for your reports so far. 

I just wanted to mention that there's an issue with the search functionality and you can track this incident on this page. 

Our engineers are working to fix the issue and we'll make sure to keep you posted with any updates we may have.

Once again, thanks for flagging this with us. 

I've tried switching browsers and the search still doesn't work properly. I don't think it's a browser issue.

Thank you Walter, I'll keep my fingers crossed that the problem is resolved quickly. I've used the free version of Dropbox for over 10 years and have generally been happy with it. At least, I never noticed that anything was missing from search results. Granted, it was only the free version, so I wasn't using it to back up a large number of photos like I am now. I finally decided to upgrade to a paid account and am disappointed to discover problems now.

Thank you Walter ,

It took me a couple of times to try to subscribe but I am now subscribed. I do hope they fix this ongoing search issue. It's gone on for way too long and I'm glad they're finally trying to resolve it.

Best,

~ jeanne