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Mmmooo's avatar
Mmmooo
Helpful | Level 6
5 years ago
Solved

Search not working

Dropbox search can’t find anything. The files, however, are there. How can I make Dropbox find them or reindex them???
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  • Mmmooo's avatar
    Mmmooo
    5 years ago
    Solved. Miraculously the search tool is finding files again after going on an unexplained weeks-long holiday.

    If anyone else experiences this problem, try waiting it out. 🤷‍♂️
AMG24's avatar
AMG24
Helpful | Level 5
4 years ago

Nancy thanks for the prompt response.. Honestly I have nothing to fill in. In last 6 hours things got solved by it self.. I don't know how, but it just happened..All search results are coming up fine. As Mmmooo mentioned it came back after a long week holiday

To your question, regarding desktop search, it was mirroring the iphone error, simply not showing any *.doc or *.txt files, just fetching pdf and folders. For Eg. I was to fetch a file myname.doc, the search simply got me myname.pdf or similar folders. 

 

Thanks again.

Happy week end..

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi AMG24, that's awesome to hear! 

Have a lovely weekend ahead,enjoy! 😊

  • photogirl007's avatar
    photogirl007
    Helpful | Level 6
    4 years ago

    I'm having this same issue and it seriously hinders my work. I can also find files in the dropbox app on my iphone. I'm on Montery. Brand new Macbook pro computer system, only a few months old. Recent dropbox download. All up to date. I am so annoyed by this issue as I am the one that has sworn to all my friends that dropbox is king over all cloud apps. Ugh... if this keeps happening that rank is definitely not sticking. Can someone please help. Do I need to adjust the preferences?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi photogirl007, let's see what we can find on this! 

     

    As a first step, please let me know the syncing status and version of your app. 

     

    Any screenshots of what you see when you use the app to search for some example file names, would be more than welcome.  

     

    Thanks a lot! 

  • pukoh's avatar
    pukoh
    Helpful | Level 6
    4 years ago

    I'm seaching from the dropbox website. 

     

    Search is not searching for file names.

     

    I have a folder starting with 9737, with dozens more files that start with 9737

     

    nothing shows up when I search for 9737. 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey pukoh, I’m sorry to hear you’re having issues with this. 

     

    I’d like to ask you a few things first, so that we can isolate this. 

     

    Are you experiencing the same behavior from various browsers and/or when trying via an incognito window instead? 

     

    Also, do you mind sending over a screenshot of the results you see while searching and of the actual folder showing on your Dropbox account? 

     

    Give me a nudge when you’re ready.

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