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Forum Discussion
Solved
Search not working
Dropbox search can’t find anything. The files, however, are there. How can I make Dropbox find them or reindex them???
- Solved. Miraculously the search tool is finding files again after going on an unexplained weeks-long holiday.
If anyone else experiences this problem, try waiting it out. 🤷♂️
Hi Walter,
Thank you so much.
It's still not working and it's a frustrating situation, since it's now Tuesday afternoon. Sometimes the search results give a bizarre set of documents (just a few results and only from recent dates), but mostly it's "no results found" over and over again. So the problem persists. John the specialist wrote back but very briefly. This is what he said:
"I just wanted to update you and let you know our engineers are still working on this. I'll get back to you as soon as I have more information."
You can see the ticket for his full message, but that's the essence of it.
I hope you can reach out to the engineers and please convey to them how disruptive this is. I cannot do my work properly without this search function.
Your help is greatly appreciated.
Sincerely,
Michelle
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHey mpintomali, thanks for the update!
Also, I appreciate your patience on this. I understand this isn't ideal, however please bear with our Support, as they try their best to work on this.
I can reassure you that your issue is being looked at.
Hi Megan,
I truly appreciate your reply, because I've been feeling very much like Dropbox does not care about its customers. I have been a loyal customer and great advocate of Dropbox for years, and have never had an issue. But now that I have an issue, which is due to no fault of my own, I am quite dismayed to see how dismissively I've been handled by the chat and specialist staff. If I hadn't posted on these boards (as a last resort), then I never would have known that nice people like Walter and yourself perhaps actually do care. I will trust that the team is working on it and hope to hear from you soon. Please impress upon them that I am a real person who's waiting for their solution. Thank you.
Best wishes,
Michelle
