Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Mmmooo's avatar
Mmmooo
Helpful | Level 6
5 years ago
Solved

Search not working

Dropbox search can’t find anything. The files, however, are there. How can I make Dropbox find them or reindex them???
File access
Organize
sort
  • Mmmooo's avatar
    Mmmooo
    5 years ago
    Solved. Miraculously the search tool is finding files again after going on an unexplained weeks-long holiday.

    If anyone else experiences this problem, try waiting it out. 🤷‍♂️
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey mpintomali, thanks for the update!

 

Also, I appreciate your patience on this. I understand this isn't ideal, however please bear with our Support, as they try their best to work on this. 

 

I can reassure you that your issue is being looked at. 

mpintomali's avatar
mpintomali
Helpful | Level 6
4 years ago

Hi Megan,

 

I truly appreciate your reply, because I've been feeling very much like Dropbox does not care about its customers.  I have been a loyal customer and great advocate of Dropbox for years, and have never had an issue.  But now that I have an issue, which is due to no fault of my own, I am quite dismayed to see how dismissively I've been handled by the chat and specialist staff.  If I hadn't posted on these boards (as a last resort), then I never would have known that nice people like Walter and yourself perhaps actually do care.  I will trust that the team is working on it and hope to hear from you soon.  Please impress upon them that I am a real person who's waiting for their solution.  Thank you.

 

Best wishes,

Michelle

 

Walter 

Megan 

  • mpintomali's avatar
    mpintomali
    Helpful | Level 6
    4 years ago

    Walter 

    Megan 

     

    Hi Walter and Megan,

     

    I'm writing because it's Wed. morning and the problem has still not been resolved (since Sunday).  Please can you contact the engineering team.  Thank you.

     

    Sincerely,

    Michelle

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!