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Mmmooo's avatar
Mmmooo
Helpful | Level 6
5 years ago
Solved

Search not working

Dropbox search can’t find anything. The files, however, are there. How can I make Dropbox find them or reindex them???
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  • Mmmooo's avatar
    Mmmooo
    5 years ago
    Solved. Miraculously the search tool is finding files again after going on an unexplained weeks-long holiday.

    If anyone else experiences this problem, try waiting it out. 🤷‍♂️
mpintomali's avatar
mpintomali
Helpful | Level 6
4 years ago

Hi Walter,

 

Thank you so much. 

 

It's still not working and it's a frustrating situation, since it's now Tuesday afternoon.  Sometimes the search results give a bizarre set of documents (just a few results and only from recent dates), but mostly it's "no results found" over and over again.  So the problem persists.  John the specialist wrote back but very briefly.  This is what he said:

"I just wanted to update you and let you know our engineers are still working on this. I'll get back to you as soon as I have more information."

 

You can see the ticket for his full message, but that's the essence of it. 

 

I hope you can reach out to the engineers and please convey to them how disruptive this is.  I cannot do my work properly without this search function.

Your help is greatly appreciated.

 

Sincerely,

Michelle  

 

Walter 

mpintomali's avatar
mpintomali
Helpful | Level 6
4 years ago

Megan 

Walter 

 

Hi Megan,

 

Please can you check with the engineering team. I feel utterly left in the lurch by Dropbox, and neither you nor Walter has followed up on this, nor have the employees Donald and John.  Thank you very much.  It's been four full days.

 

Sincerely,

Michelle

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi Michelle, sorry for jumping in here. 

     

    I’ve also traced your ticket in our system, and I’ve left an internal note with our comments for our advanced team. 

     

    Our team is already looking into your case, so please rest assured they’ll get back to you as soon as they have more updates on this. 

     

    Thanks for your patience!

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