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Forum Discussion

Mmmooo's avatar
Mmmooo
Helpful | Level 6
5 years ago
Solved

Search not working

Dropbox search can’t find anything. The files, however, are there. How can I make Dropbox find them or reindex them???
File access
Organize
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  • Mmmooo's avatar
    Mmmooo
    5 years ago
    Solved. Miraculously the search tool is finding files again after going on an unexplained weeks-long holiday.

    If anyone else experiences this problem, try waiting it out. 🤷‍♂️
mpintomali's avatar
mpintomali
Helpful | Level 6
4 years ago

I tried reaching out to Dropbox Support via Twitter yesterday and they just keep saying the same thing, that the team is working on it.  It's very frustrating.  I heard from John today (the specialist) who requested further information, but still no resolution.

 

SimonK89 

hahamarmite 

 

Nancy 

Megan 

Walter 

mpintomali's avatar
mpintomali
Helpful | Level 6
4 years ago

I'm not sure why someone changed the heading to "search function back to how it was," because this is NOT the case.  The problem is still ongoing.  See the ticket number previously mentioned.  Thank you.

 

Nancy 

Megan 

Walter 

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