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Forum Discussion
Solved
Search not working
Dropbox search can’t find anything. The files, however, are there. How can I make Dropbox find them or reindex them???
- Solved. Miraculously the search tool is finding files again after going on an unexplained weeks-long holiday.
If anyone else experiences this problem, try waiting it out. 🤷♂️
Walter
Dropbox Community Moderator
Dropbox Community ModeratorHey mpintomali & Lorca55 - sorry to hear you're having issues with the search function in your Dropbox accounts.
Can you please send us a screenshot with a sample search term and the results you'd expect to find and clarify how long have you been having this issue?
Also, mpintomali if you could share your ticket's ID, it would help us locate it in our system.
Keep us posted!
Hi Walter
My support ticket was #18122873.
Jake from Dropbox wrote to me:
“This was a change that was made where the Alphabetical search is only for individual files that are outside folders, of files that are within a folder once you have the folder open.
Once you access a folder you will see that the files within that folder are searchable.
There are many customers that are not happy with the new lay out, may I suggest clicking on the following link and submitting an Idea to have the function reverted to the old process.”
That’s why i wrote in this forum…
Carlo
My support ticket was #18122873.
Jake from Dropbox wrote to me:
“This was a change that was made where the Alphabetical search is only for individual files that are outside folders, of files that are within a folder once you have the folder open.
Once you access a folder you will see that the files within that folder are searchable.
There are many customers that are not happy with the new lay out, may I suggest clicking on the following link and submitting an Idea to have the function reverted to the old process.”
That’s why i wrote in this forum…
Carlo
Please note that my issue is different from Lorca's issue. The problem is still not resolved by Dropbox, almost a full week later. PLEASE can someone follow-up. Thank you.
- It seems to me that I DO have the same problem: The Dropbox search function neither in the iPhone App nor in my browser is usable, I get nothing at all or not what I’m looking for. I have the problem for more than a week now.
Yes, Lorca, that is exactly the problem that myself and others on this post have been having. It's terrible because Dropbox has been so unresponsive. The specialist John contacted me on Friday and I sent him the information he requested (you can see the ticket number), but still no reply from Dropbox (and no solution).
