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Mmmooo's avatar
Mmmooo
Helpful | Level 6
5 years ago
Solved

Search not working

Dropbox search can’t find anything. The files, however, are there. How can I make Dropbox find them or reindex them???
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  • Mmmooo's avatar
    Mmmooo
    5 years ago
    Solved. Miraculously the search tool is finding files again after going on an unexplained weeks-long holiday.

    If anyone else experiences this problem, try waiting it out. 🤷‍♂️
mpintomali's avatar
mpintomali
Helpful | Level 6
4 years ago

Please note that my issue is different from Lorca's issue.  The problem is still not resolved by Dropbox, almost a full week later.  PLEASE can someone follow-up.  Thank you.

Lorca55's avatar
Lorca55
Helpful | Level 5
4 years ago
It seems to me that I DO have the same problem: The Dropbox search function neither in the iPhone App nor in my browser is usable, I get nothing at all or not what I’m looking for. I have the problem for more than a week now.
  • mpintomali's avatar
    mpintomali
    Helpful | Level 6
    4 years ago

    Yes, Lorca, that is exactly the problem that myself and others on this post have been having.  It's terrible because Dropbox has been so unresponsive.  The specialist John contacted me on Friday and I sent him the information he requested (you can see the ticket number), but still no reply from Dropbox (and no solution).  

     

    Nancy 

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