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Solved
Search not working
Dropbox search can’t find anything. The files, however, are there. How can I make Dropbox find them or reindex them???
- Solved. Miraculously the search tool is finding files again after going on an unexplained weeks-long holiday.
If anyone else experiences this problem, try waiting it out. 🤷♂️
The Dropbox search function hasn't been working on my computer or phone for the first time in all my years using Dropbox. It has been about 24 hours now, and I am STILL waiting for Dropbox to resolve the issue. The customer service is quite slow and their specialist has still not gotten back to me (the chat agent was very helpful but couldn't resolve it after troubleshooting). It just keeps saying "no search results found" despite these being commonly searched files. It's clearly an error on Dropbox's end. The agent had me check another browser and incognito windows...same thing. I also logged out and logged in, nothing. Restarted my computer, nothing. On the phone app, every search just says "zero results." I just wanted to register this here.
Hi..in past 24 hours , all the files I have created or edited becomes unsearchable. I can manually find the files but nothing is found when I search for it using file name. Dropbox tech support asked me to wait 72 hours and it will fix itself. Just wondering if anyone is experiencing similar issues...
- Megan
Dropbox Community Moderator
Hey Kav18, I'd be happy to help with this!
Can you clarify which platform you're using on your end, when you notice this behavior? Is it the same when you use our mobile app, desktop app or web?
Also, feel free to send me your ticket number reference, so I can locate it on our system.
Thanks a bunch!
I wish Dropbox would stop the avoidance tactic by sending frustating go-nowhere questions and requests for informaiton. The search feature simply does not worked as it has for years now. From what I can tell it is a problem with photos/files added or copied to Dropbox folders via the laptop app. Now that I've searched the community boards, I know it's not me. In the past I have usually gotten prompt, meaningful responses to problems I've raised. The silence on the search complaints is deafening...which probably means the search problems are chronic and serious. At this point, I wish Dropbox would just admit it.
Dropbox resolved this issue for me after several weeks and constant pushing on my part. The engineering team was extremely slow and unresponsive. They were the ones who had to fix it, and they finally did; but it was a poor experience to have had to have waited so long. Since the fix, it has been working properly. I hope this is helpful.
