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Mmmooo's avatar
Mmmooo
Helpful | Level 6
5 years ago
Solved

Search not working

Dropbox search can’t find anything. The files, however, are there. How can I make Dropbox find them or reindex them???
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  • Mmmooo's avatar
    Mmmooo
    5 years ago
    Solved. Miraculously the search tool is finding files again after going on an unexplained weeks-long holiday.

    If anyone else experiences this problem, try waiting it out. 🤷‍♂️
Jackson's avatar
Jackson
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi there klundq1, sorry for jumping in.

 

Can you send me a screenshot of a search that does not return the expected results, and one with the files that it should have returned?

 

Thank you!

klundq1's avatar
klundq1
Explorer | Level 4
4 years ago

Jackson yeah I do not think I can do that because I need to keep the names private. Some folders come up, and some do not. I only have dropbox on my one computer - no other devices. It says it is synced (online etc).

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey klundq1, sorry to jump in, but could you clarify if you're referring to the website or the desktop app perhaps? 

     

    Can you let us know the exact OS of your device as well? 

    • klundq1's avatar
      klundq1
      Explorer | Level 4
      4 years ago

      Walter I am using the website, on Firefox. I am using macOS Monterey version 12.6

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        In that case, could you try clearing your browser's cache or another browser and let us know if the issue persists klundq1?

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